• Work in an organization that prioritizes faith, social responsibility, and holistic family support.

• Enjoy a collaborative and supportive work environment with opportunities for professional growth.

• Enjoy generous paid time off and leave to ensure you have time to recharge.

• Comprehensive extended health benefits to promote physical and mental well-being.

• Provision of Employee Assistance Program (EAP) including counseling to support mental health.

• Enjoy staff discounts on all Focus on the Family resources and materials.

• RRSP Matching starting at 5% after a year of continuous employment to help plan your financial future.

What’s the job? 

About You

• Diploma or degree in Information Technology, Computer Information Systems, Business Technology Management, Business Administration, Computer Science, or related field. 

• 3 to 5 years administering or supporting an ERP system or comparable business-applications platform, including hands-on configuration. Direct NetSuite administration experience is strongly preferred.

• Training or certification in business analysis, IT service management (ITIL), Power BI, NetSuite, or CRM administration is an asset.

• Comfortable with an ERP platform's scripting and workflow tools, able to write and modify scripts for routine needs and to recognize when to escalate complex builds. Hands-on NetSuite scripting with SuiteFlow and SuiteScript 2.x is an asset.   

• Strong data-management discipline, including data hygiene, reconciliation, and an eye for detail and accuracy.

• Excellent interpersonal skills with the ability to build strong relationships with various levels of leadership to clarify business needs and evaluate alternative businesssolutions.

• Experience coordinating or supporting integration or data migration projects across ERP, HRIS, CRM, e-commerce, or marketing platforms is a strong asset.

• Strong facilitation skills for discussions, workshops, and meetings, ensuring all voices are heard and insights are effectively captured.

• Understanding of business systems, reporting, data management, and user adoption.

• Ability to handle numerous tasks in a fast-moving, rapidly changing environment.

• You have a growing, personal relationship with Jesus Christ.

Other Requirements 

This important role requires an individual who is able to sign and adhere to our Christian Foundations and Standards.

We thank everyone for their interest in this role. To better manage our resources, please note that only shortlisted candidates will be contacted for next steps.

Why Join Us? 

• Be part of a mission-driven team that makes a tangible difference in the lives of families.

• Work in an organization that prioritizes faith, social responsibility, and holistic family support.

• Enjoy a collaborative and supportive work environment with opportunities for professional growth.

• Enjoy generous paid time off and leave to ensure you have time to recharge.

• Comprehensive extended health benefits to promote physical and mental well-being 

• Provision of Employee Assistance Program (EAP) including counseling to support mental health. 

• Enjoy store discount for staff to all Focus on the Family resources and materials.

• RRSP Matching starting at 5% after a year of continuous employment to help plan your financial future.

  Collaborate with an experienced clinical team and professional support in a healthy team environment

  Maintain a sustainable caseload with prioritization of quality care by limited sessions and clients per day
  Professional growth and support with annual membership dues and ongoing professional development

What’s the job? 

1. Clinical Counselling  

• Provide approximately six professional online counselling (video and phone) sessions per client (adult individuals) to those seeking short-term support, while recognizing when referrals to longer-term care or specialized services is appropriate.

• Conduct assessment of clients' presenting concerns and develop appropriate treatment goals and recommendations.

• Integrate evidence-based counselling practices with a Christian worldview, while respecting the beliefs and backgrounds of each client.

Success looks like:

• Clients receive timely, professional, and compassionate counselling services.

• Client satisfaction and care experience reflect ministry and clinical excellence.

• Clients demonstrate progress toward identified counselling goals.

2. Ministry Leader Care 

• Support the emotional, relational, spiritual, and vocational health of pastors, ministry leaders, missionaries, or their spouses through counselling that recognizes the unique realities of ministry life.

Success looks like:

• Counselling interventions reflect an understanding of ministry-specific challenges.

• Appropriate integration of faith, theology, and counselling principles occurs when desired by the client.

• Positive outcomes contribute to greater resilience and long-term ministry effectiveness.

3. Resource Recommendations and Referrals 

• Ensure clients are connected to appropriate resources, (books, articles, podcasts, broadcasts,) support networks, and specialized services that best meet their ongoing needs

Success looks like:

• Appropriate referrals are provided in a timely manner when additional or specialized care is required.

• Clients receive helpful ministry resources that support continued growth.

• Counsellor Referral Network and community resources are utilized effectively.

4. Documentation and Professional Standards

• Maintain professional standards, regulatory compliance, and accurate records that support safe, ethical, and accountable counselling services.

Success looks like:

• Client records are accurate, complete, and maintained within required timelines.

• Professional, legal, and ethical standards are consistently upheld.

• Privacy, confidentiality, and duty-to-report requirements are met.

5. Ministry Development and Administrative Standards

• Contribute to the growth, effectiveness, and sustainability of Counselling and Care Ministries through collaboration, professional development, and ministry innovation.

• Administrative responsibilities are completed accurately and in a timely manner.

Success looks like:

• Active participation in team collaboration, consultation, and learning opportunities.

• Contributions support ministry resources, programs, and initiatives.

• Professional knowledge remains current through ongoing development.

• Ministry projects and departmental initiatives receive meaningful support.

About You:

• A master's degree in Counselling Psychology, Clinical Counselling, Psychology, Social Work, or a closely related discipline.

• Current registration or eligibility for registration with a recognized Canadian professional regulatory body. Membership with the Canadian Counselling and Psychotherapy Association (CCPA) is strongly preferred.

• Minimum 5 years of experience providing counselling to adult clients and commitment to ongoing professional development.

• Demonstrated experience conducting clinical assessment, treatment planning, and short-term counselling interventions.

• Excellent interpersonal and communication abilities.  

• Ability to build trust quickly and create a safe therapeutic environment.

• Ability to work independently while contributing positively within a team to build good working relationships and a healthy, supportive team culture.

• Sound judgment, professional boundaries, and ethical decision-making.

• Proficiency with electronic health records and virtual counselling platforms, with strong organizational and documentation skills. 

• Experience working with pastors, ministry leaders, or faith-based organizations is considered an asset.

• Experience providing online counselling is an asset.

Other Attributes: 

• A vibrant and growing personal relationship with Jesus Christ.

• Agreement with and commitment to uphold Focus on the Family Canada's mission, values, and Statement of Faith, able to sign and adhere to our Christian Foundations and Standards.

• A compassionate, humble, and servant-hearted approach to counselling.

• A desire to prayerfully depend upon the guidance of the Holy Spirit when providing professional counselling, and always respecting each client's individual beliefs and values.

• Integrity, professionalism, and a commitment to excellence in both ministry and clinical practice.

 
 
We thank everyone for their interest in this role. To better manage our resources, please note that only shortlisted candidates will be contacted for next steps.