Be part of a mission-driven team that makes a tangible difference in the lives of families. 

Work in an organization that prioritizes faith, social responsibility, and holistic family support. 

Enjoy a collaborative and supportive work environment with opportunities for professional growth. 

Enjoy generous paid time off and leave to ensure you have time to recharge. 

Comprehensive extended health benefits to promote physical and mental well-being  

Provision of Employee Assistance Program (EAP) including counseling to support mental health.  

Enjoy store discount for staff to all Focus on the Family resources and materials. 

RRSP Matching starting at 5% after a year of continuous employment to help plan your financial future. 

What’s the job?  
 

Your responsibilities as the Junior Accountant will include: 

Accounting Functions: 

• Assist with month-end closing procedures and prepare accurate financial statements. 

• Ensure all external reporting requirements are fulfilled. 

• Record transactions accurately and completely. 

• Complete tax returns and remittances monthly and annually. 

• Meet all reporting deadlines (weekly, monthly, quarterly, annual). 

• Maintain contract documentation. 

• Reconcile all bank accounts 

• Assist with working papers for the annual audit 

• Process payments according to schedule 

• Create Invoices and Credit Memos 

Accounts Payable: 

• Assist with the accounts payable process, ensuring correct account distribution and supporting documentation. 
   

Payroll and Benefits Administration: 

• Assist in processing payroll accurately and on time. 

• Maintain payroll records, including timesheets, deductions, and benefits. 

• Respond to employee inquiries related to payroll and benefits. 

• Assist with payroll reconciliations and year-end reporting (T4s, ROEs, etc.). 
   

Other Finance Responsibilities: 

• Update daily revenue reports. 

• Bill sales orders for constituents. 

• Prepare finance deposits/banking. 

• Prepare journal entries to ensure the accuracy of all general ledger accounts. 

About You: 

• A deep commitment to the mission, vision, and values of Focus on the Family Canada. 

• A post-secondary degree or diploma in accounting or its equivalent, with at least two to five years of relevant experience working in an accounting and payroll role.  

• General understanding of accounting regulations and processes 

• Proficient in Microsoft Word and Excel 

• Strong verbal and written English communication skills. 

• Proven problem-solving skills especially under pressure  

• Knowledge of payroll processing and related regulations would be considered an asset.  

• Strong sense of curiosity to learn and promote continuous improvement 

• Team player, willing to be flexible during the busy season to succeed as a team  

Other Requirements  

This important role requires an individual who is able to sign and adhere to our Christian Foundations and Standards. 

• Be part of a mission-driven team that makes a tangible difference in the lives of families.

• Work in an organization that prioritizes faith, social responsibility, and holistic family support.

• Enjoy a collaborative and supportive work environment with opportunities for professional growth.

• Enjoy generous paid time off and leave to ensure you have time to recharge.

• Comprehensive extended health benefits to promote physical and mental well-being 

• Provision of Employee Assistance Program (EAP) including counseling to support mental health. 

• Enjoy store discount for staff to all Focus on the Family resources and materials.

• RRSP Matching starting at 5% after a year of continuous employment to help plan your financial future.

What’s the job?  
 
The Constituent Services Representative delivers outstanding service to constituents who contact Focus Canada by phone, email, live chat, mail, or in person. This role processes donations and orders, responds to inquiries, welcomes new constituents, provides prayer support, and helps connect individuals with relevant ministry resources. 

The ideal candidate enjoys serving people, is highly detail-oriented, thrives in a fast-paced environment, and is comfortable integrating faith into daily interactions.

Your responsibilities as the Constituent Services Representative will include:

 
Customer Service & Constituent Care

• Respond to constituent inquiries by phone, email, live chat, and mail

• Provide exceptional customer service with professionalism, empathy, and compassion

• Assist constituents in identifying and accessing appropriate ministry resources

• Record prayer requests and pray with constituents when appropriate

• Represent the ministry in a positive and Christ-centered manner during every interaction

Donation & Order Processing

• Process donations, product orders, subscriptions, and ministry resource requests

• Manage recurring monthly donor contributions and update payment information as required

• Process refunds, exchanges, returns, and order adjustments

• Handle registrations and payments for ministry events and conferences

• Complete detailed data entry and administrative processing with a high degree of accuracy

Donor Engagement & Outbound Calling

• Conduct donor thank-you calls and constituent outreach campaigns

• Welcome new constituents and introduce them to Focus on the Family Canada's ministry services

• Build positive relationships with donors and supporters

• Record prayer requests and provide prayer support during outreach calls

Other Participation:

• Participate in team meetings, training, devotions, and prayer opportunities

• Support the mission, values, and ministry philosophy of Focus on the Family Canada

• Contribute positively to a collaborative team environment

About You:

• A deep commitment to the mission, vision, and values of Focus on the Family Canada.

• Grade 12 diploma or equivalent

• Post-secondary education is considered an asset

• 2–5 years of customer service, call center, donor relations, or administrative experience 

• Proficient in Microsoft Word and, Excel

• Strong attention to detail and accuracy

• Effective time management and organizational abilities

• Comfortable using the telephone extensively throughout the day

• Ability to maintain confidentiality and exercise discretion

• Team player, willing to be flexible during busy season to succeed as a team