Focus On The Family Canada Current Job Openings Zend_Feed_Writer 1.11.2 (http://framework.zend.com) https://focusonthefamilycanada.easyapply.co Focus On The Family Canada Focus On The Family Canada Summer Outbound Engagement Representative

Location: Onsite at Langley, BC 

Department: Donor Relations 

Term: May – July (40 hours/ week)  

Reports to: Donor Relations Manager 

Salary Range:  $19/hour - $21 /hour 

 

Are you looking for a place where you can serve this summer to gain some real-world working experience and make a positive difference to a well-established, mission-driven organization? If you are passionate about making a difference and have the skills we are looking for, we encourage you to apply today. 

 

About Us 

 

Since 1983, Focus on the Family Canada has offered help and encouragement to millions of families as they build their lives on the foundation of Jesus Christ.  We work hard to respond to many real issues families face today by providing sound and practical guidance based on Christian principles.  Our vision is to see every family transformed by love, vibrant in faith and enduring in hope.  Learn more at www.FocusOnTheFamily.ca 

 

About the Position 

 

This crucial role focuses on engaging and strengthening relationships with our constituents. The ideal candidate will be comfortable making phone calls to raise funds in support of the ministry. We are looking for individuals with dynamic, outgoing personalities and excellent communication and interpersonal skills. This position is based at our head office in Langley, BC, and requires in-office presence.  

 

Key Responsibilities: 


Outbound Calling 

  1. Making donation appeal calls to our established constituent base 

  1. Taking prayer requests and occasionally praying on the phone with constituents 

  1. Tracking calls in our database 

  1. Interacting with constituents on behalf of the ministry, and responding to basic inquiries 


Customer Service 

  1. Consistently update the database with new or updated constituent account information. 

  1. Represent the ministry with excellence and compassion by treating each constituent with respect and understanding. 

  1. Identify needs and assist the constituent in connecting to ministries within Focus on the Family Canada. 

         

        Other duties (duties may change subject to departmental needs) 

        1. Tracking and recording hours and tasks accomplished on a daily basis 

        1. General administrative duties 


          About You 

          • You thrive in a fast-paced work environment 

          • You have a personal and growing relationship with Jesus Christ  

          • You are comfortable praying with constituents over the phone  

          • You must be driven and self-motivated, with a willingness to be held accountable to weekly calling targets. 

          • You are comfortable with performing repetitive tasks and using the phone to connect with people. 

          • You have a strong understanding of the mission and vision of Focus on the Family Canada, as well as our products and programs (would be an asset) 

          • You have experience in customer service, call centre experience (would be an asset) 

           

            Qualifications 

          • Grade 12 diploma or equivalent or currently pursuing some post-secondary education  

          • Under graduate students or post graduate students are encouraged to apply.  

          • 1-2 years of customer service experience 

          • Proven aptitude for learning new software  

          • Ability to multitask and type at a reasonable speed 

          • Excellent interpersonal skills 



          Other Requirements  

          This important role requires an individual who is able to sign and adhere to our Christian Foundations and Standards. 

          We thank everyone for their interest in this role. To better manage our resources, please note that only shortlisted candidates will be contacted for next steps. 

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